Introduction:
By using the Phagenomics service ("Service") provided by PrecisionPhage Ltd ("we," "us," "our"), you ("you," "your," "user") agree to the following Terms and Conditions ("Terms"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.
Subscription and Credit Usage:
The Service is available on a subscription basis. Credits purchased by you will be deducted only after a successful action (assembly, analysis or a project based action). Your ability to run actions on the service may be contingent upon having sufficient credits. Your subscription is automatically renewed monthly unless cancelled. Cancellation is done via the Account page and will result in automatic cancellation of billing. Credits do not rollover: a new month begins with the number of credits included in the subscription regardless of the number of credits in your account prior to subscription renewal.
Refund Policy:
Our Service is billed on a subscription basis and is non-refundable. Exceptions to this policy will be considered on a case-by-case basis, at our sole discretion. If you believe you qualify for a refund, please contact us at [email protected] with your reasons for the request. Please note that canceling your subscription prevents future charges but does not result in a refund of past charges.
Free Trial:
As a new user, you will be granted a one-time free trial of 200 credits upon account creation. These credits allow you to use and understand the features and functions of our Service without a subscription. The free trial credits are granted only once per user upon account creation.
Upon consumption of these free credits, you will be prompted to subscribe to our Service for continued access. Failure to subscribe after the exhaustion of free credits will limit the functionalities available to you on our platform. You will still be able to view previously processed genomes.
There will be no charges during the free trial and users are under no obligation to subscribe to a paid plan once the trial credits are consumed. You will not be automatically transitioned to a paid subscription at the end of the free trial period.
Each individual is permitted to create one account to access the free trial. Creating multiple accounts to exploit this offer is strictly prohibited and is considered a breach of these Terms. We reserve the right to disable any additional accounts found linked to the same individual without notice.
Data Submission and Ownership:
You retain the ownership of the raw sequencing reads submitted to the Service. However, by submitting your data, you grant us the rights to utilize the raw reads and the assembled genomic data to train artificial intelligence (AI) models and develop the Service.
Data Use and Privacy:
Your data will be stored on third-party servers provided by DigitalOcean S3 as well as in a database managed by DigitalOcean. These tools assist us in storing and managing your raw sequence reads, assembled genomes, analysed genomes and project data securely. We do not share your personally identifiable information with DigitalOcean or any other third parties for marketing purposes or any other purposes outside of providing and improving our Service, unless explicitly stated or in accordance with our Privacy Policy. Any data shared with third parties will be anonymized and aggregated whenever possible, and we take measures to ensure any third-party providers uphold strict data protection and privacy standards. The data submitted to the Service will be anonymized and aggregated before being utilized for AI training. You are not permitted to submit sensitive or otherwise protection-requiring data to the Service (for example, patient names or genomic data). We comply with GDPR by asking for consent on optional tracking cookies from Google Analytics.
Third-Party Login:
We offer the ability to log in to our Service using Google authentication. If you choose to use this feature, you will be sharing some personal data with Google as a third-party service provider. The data shared with Google is used only for authentication and to facilitate the login process. We do not receive or store your password. For more information on how Google uses your data when you use Google to log into our Service, you may want to review Google’s Privacy Policy.
Direct Login System:
For users who sign up directly on our Service, we use Django-based authentication. The information you provide during the registration process such as username and password is stored on our secure servers and used solely for the purposes of authentication and providing service access. We take the security of your data seriously. Passwords are hashed and not viewable by anyone, including our team. It is important that you maintain the confidentiality of your login details and notify us immediately if you suspect any unauthorized use of your account.
Data Storage:
Raw sequence reads, assembled genomes, analysed genomes and project data will be stored on our server with no expiration date. Data storage is handled by secured data storage providers. Removing phages from the Service results in removal of associated data. Some data may be stored on our analysis server separate from the main data storage as a byproduct of running the bioinformatic pipelines. This data is not automatically deleted upon deleting a phage or project. You have the right to request complete deletion of your data.
Acceptable Data Types:
The raw data submitted is limited to Illumina sequence data. For preassembled genomes we only allow fasta files. Any other types of data are not acceptable and may result in an inability to utilize the Service properly. We monitor file format closely and an attempt to purposefully upload harmful files will result in termination of your account.
Therapeutic Analysis and Recommendations While our Service provides analysis on phage genomes and their potential applicability for phage therapy, this information is not intended to be and should not be interpreted as a recommendation or endorsement for any specific treatment or therapy. The decision to use a phage for therapeutic purposes should be made in consultation with a healthcare provider and based on a thorough evaluation of the phage's safety and efficacy also on a phenotypic level. PrecisionPhage Ltd does not assume responsibility for any decisions made or actions taken in reliance on our Service's analysis.
Security:
We take measures to ensure the security of your data. In the event of a security breach affecting your data, we will notify you as per applicable laws and regulations.
Use of Cookies and Google Analytics
We use cookies to enhance user experience on our Service. Cookies are small data files stored on your device by the Service. We employ Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users and does not associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our Service, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. If you prefer to avoid this, you can disable cookies in your browser settings.
Error Reporting and Sentry
We use Sentry, a third-party service, to collect data and report on errors that occur within our application. This allows us to monitor application performance and address any issues promptly. The data collected includes technical details about errors, the user's IP address and possibly other data relevant to error tracking. It doesn't include personal identifiable information, unless this has been included in the error message. Sentry is committed to protecting this information and ensuring its security. For more details on Sentry's data handling practices, we recommend reviewing Sentry's privacy policy.
Asynchronous Task Processing
Our Service incorporates asynchronous task processing, which involves separate computation activities occurring independently of the main application workflow. These tasks are processed on a secure virtual machine managed by CSC – TIETEEN TIETOTEKNIIKAN KESKUS OY, Finland. This allows us to streamline our service, manage resources effectively, and provide a better user experience. During this processing, your genomic data may be temporarily stored or transferred within our systems; however, we ensure that the same robust standards of data protection and privacy apply.
Payment Processing
We process payments through a third-party payment service provider, Stripe. By making use of our Service, you grant us and Stripe the necessary permissions to process your payments. We do not store your card details on our servers; instead these details are managed by Stripe, which has its own robust security and privacy safeguards. For further information on how Stripe processes your data, you may refer to their Privacy Policy.
Termination:
Your access to the Service may be terminated if you are found to have breached these Terms and Conditions. Such breaches may include, but are not limited to, actions that deliberately aim to harm the Service, submission of illegal content, abusive behavior towards other users, and attempts to breach the service's security. If your account is terminated, we will notify you, providing the reason for the termination where possible. If you believe your account has been wrongly terminated, you may contact us at [email protected], and we will review your case.
Warranty:
The Service is provided without any warranties or guarantees, express or implied, unless specifically stated, and to the extent permitted by law, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability:
PrecisionPhage Ltd is not a healthcare or medical service provider. Our Service is intended to provide insights based on phage genome analysis only, and should not be used for making any direct medical decisions or treatments without professional medical advice. We suggest users to consult with healthcare professionals for health-related decisions. To the maximum extent permitted by the law of Finland, PrecisionPhage Ltd and its directors, employees, agents, partners, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if PrecisionPhage Ltd has been notified of the possibility of such damage.
Indemnity:
You agree to compensate PrecisionPhage Ltd, our partners, employees, and other associates, for any costs, losses or damages we might incur as a direct or indirect result of your use of our service, if you're not following these Terms, or any laws and regulations applicable to you. This includes legal fees, fines, and any other expenses.
Disclaimer:
The Service is provided "as is," without any warranties or liability. We do not make any guarantees regarding the accuracy or completeness of the analysis provided by the Service. Furthermore, we are not responsible for any actions taken by users based on the information or insights provided by our Service. Users are recommended to use their discretion and, where necessary, seek professional advice before acting on any information obtained from the service.
Amendment to Terms and Conditions:
We may amend these Terms from time to time. You are required to accept any changes to the Terms when logging onto the Service. If you do not agree to the new Terms, you must cease using the Service.
Governing Law and Jurisdiction:
Any disputes arising out of or in connection with these Terms or the Service will be governed by the laws of Finland and will be resolved within the jurisdiction of Finland.
Contact:
If you have any questions about these Terms and Conditions, you can contact us at [email protected]
PrecisionPhage Ltd (‘we’ or ‘us’ or ‘our’) respects the privacy of our users (‘you’). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website/Application. Please read this Privacy Policy carefully.
1. INFORMATION WE COLLECT
We may collect identifiable personal information when you provide it to us, which includes but is not limited to your name, shipping address, email address, phone number, and information related to your genomic sequences. This information will be collected through your use of our services, such as when you create your account, request our services, or interact with our customer service. The information provided by you will not be viewable by other users and is strictly used to improve your user experience and to provide the services requested by you.
2. USE OF YOUR INFORMATION
We may use information collected from you to: 1. Process your transactions. 2. Send you promotional materials and communicate with you about products, services, and offers. You may opt out of these emails in the Account page. 3. Compile anonymous statistical data and analysis for use internally or with third parties. 4. Other business purposes as described to you when collecting your personal information or as otherwise set forth in applicable data privacy laws, such as the GDPR.
3. DISCLOSURE OF YOUR INFORMATION
We may share information collected from you in various ways, such as: 1. With third-party vendors, consultants, and other service providers that perform services for us or on our behalf. 2. As required by law or subpoena or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement. 3. Other as described to you at the point of collection.
4. SECURITY OF YOUR INFORMATION
We implement a variety of security measures and strive to maintain the safety of your Personal Information. We do not tolerate Spam and will never sell, rent, lease, or give away your information (name, address, email, etc.) to any third party.
5. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.